Return and Exchange
Custom made items are not returnable or exchangeable. Stock items can be exchanged or returned for store credit within 14 days of purchase. No return or exchange will be accepted by Simon Liu Inc. unless prior authorization has been granted. Unauthorized returns will not be credited. If through our error we supply the incorrect item, you may exchange it for the correct item within 30 days of purchase. Please properly package and insure the return items so a claim can be filed with the carrier if damage occurs during return shipment.

All approved returns and exchanges will be for products of equal value. Under no circumstances will Simon Liu Inc. assume responsibility for, or incur the cost of, labor that has been put into a product by the customer. Types of labor may include but are not limited to: painting, priming, and stretching.

Returned items must be unused and in new condition. Returned items not in new condition will not be credited and will not be sent back to you. All shipping charges are the responsibility of the customer.

Back Orders on Stock Items
We do our best to supply all items listed on our website and in our catalog, although availability is sometimes affected by scarcity or long lead times in manufacturing. We will backorder if a stock item is temporarily out of stock. It is difficult to give an exact time of availablity, since we are dependent on our suppliers. Backorder item will not be charged until the item is available.

Conditions
Natural materials such as wood, linen and cotton are susceptible to warping, bowing, and natural wear and tear. This can be caused by climate conditions and other external factors. We, at Simon Liu Inc., strive to minimize this as much as possible by building the most structurally sound painting supports.

However, because of their nature, natural fibers may be affected by: the weather, humidity, moisture, temperature, improper handling, improper usage, improper transportation, and improper storage.

Simon Liu Inc. cannot be responsible for warped and damaged products that are kept in less than ideal conditions and that are misused and improperly maintained.

For questions regarding the appropriate handling of products, please call our associates Monday through Friday, 8:00 am - 5:00 pm EST.

Disclaimer
Simon Liu Inc. makes no express or implied warranties of merchantability or fitness for a particular purpose, and we shall in no event be liable for any damages (indirect, consequential, or otherwise) that may occur as a result of a product application.