Return & Exchange

All discounted items and custom-made items are not returnable or exchangeable. Stock items can be exchanged or returned for store credit within 14 days of purchase. No return or exchange will be accepted by Simon Liu, Inc. unless prior authorization has been granted. Unauthorized returns will not be credited. If through our error we supply the incorrect item, you may exchange it for the correct item within 30 days of purchase. Returned items must be unused and in resellable condition. Otherwise, items will not be credited. Please properly package and insure return items so a claim can be filed with a carrier if damage occurs during return shipment.

All approved returns and exchanges will be for products of equal value. Under no circumstances will Simon Liu, Inc. assume responsibility for, or incur the cost of, labor that has been put into a product by the customer. Types of labor may include but are not limited to: painting, priming and stretching.

Back Order on Stock Items

We do our best to supply all items listed on our website and in our catalog, although availability is sometimes affected by scarcity or long lead times in manufacturing. We will backorder if a stock item is temporarily out of stock. It is difficult to give an exact time of availablity, since we are dependent on our suppliers. Backordered item will not be charged until the item is available.

Conditions

Natural materials such as wood, linen and cotton are susceptible to warping, bowing, and natural wear and tear. This can be caused by climate conditions and other external factors. We at Simon Liu, Inc. strive to minimize these problems as much as possible by building the most structurally sound painting supports.

However, because of their nature, natural fibers may be affected by: the weather, humidity, moisture, temperature, improper handling, improper usage, improper transportation, and improper storage.

Simon Liu, Inc. cannot be responsible for warped and damaged products that are kept in less than ideal conditions and that are misused and improperly maintained.

For questions regarding the appropriate handling of products, please call our associates Monday through Friday, 8:00 am - 5:00 pm EST.

Disclaimer

By using this website you are accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you should not use this website.

While every effort is made to ensure that the content of this website is accurate, the website is provided “as is” and Simon Liu, Inc. makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content of this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading, or that this site will always (or ever) be available for use.

We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site.

In no event will Simon Liu, Inc. be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.

Nothing in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence, or anything else which it would not be lawful for Simon Liu, Inc. to exclude.

By using this website you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you do not agree that they are reasonable.

If any of the points in this disclaimer notice are found to be unenforceable under applicable law, that will have no bearing on the enforceability of the rest of the disclaimer notice.

Material on this website, including text and images, is protected by copyright law and is copyright to Simon Liu, Inc. unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use.

Prior written consent of the copyright holder must be obtained for any other use of material.

No part of this site may be distributed or copied for any commercial purpose or financial gain.

All intellectual property rights in relation to this website are reserved and owned by Simon Liu, Inc.

We reserve the right to revise and amend this disclaimer notice from time to time and any revised version will be deemed to be applicable from the first date of publication on this website.

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